Shipping Policy

1. Delivery Coverage

We deliver to all states within Peninsular Malaysia and East Malaysia (Sabah & Sarawak).
International shipping is currently

2. Processing Time

Orders are processed within 1-3 working days after payment
Orders placed on weekends or public holidays will be processed on the next working

3. Delivery Time

Peninsular Malaysia: 2-5 working days
East Malaysia (Sabah & Sarawak): 5-7 working days
Delivery times may vary during peak seasons or unforeseen circumstances (e.g., public holidays, weather conditions).

4. Shipping Fees

Shipping Rate :
- Peninsular Malaysia (Within West Malaysia)
  - 1 to 3 kg: RM8 – RM15
  - 4 to 5 kg: RM16 – RM25

East Malaysia (Sabah & Sarawak)
- 1 to 3 kg: RM15 – RM30
- 4 to 5 kg: RM35 – RM50

5. Tracking Your Order

Once your order is shipped, a tracking number will be provided via email or
Use the tracking number to monitor your shipment status through our logistics partner’s

6. Undelivered or Returned Packages

If a package is undeliverable due to incorrect address, unavailability, or refusal to accept, the customer is responsible for re-delivery
Orders returned to us will be held for 7 days for redelivery After this period, the order will be canceled, and a partial refund may apply (excluding shipping fees).

7. Damaged or Missing Items

If your package arrives damaged or items are missing, notify us within 48 hours of delivery with photos and a description of the
We will work to resolve the matter promptly, including replacement or refund options where

8. Contact Us

For inquiries about shipping, reach out to our customer support team:

Hotline: 018 – 388-1564
Email: info@xgcoating.com