Cancellation Policy
XG Coating strives to provide our customers with a seamless shopping experience. However, if you need to cancel your order, please review our cancellation policy below:
1. Order Cancellation by Customer
- Cancellation Period: Orders can be canceled within 12 hours of
- Process: Submit a cancellation request via whatsapp to 018-388 1564
- Refunds: If payment has been made, refunds will be processed within 7-14 working days after approval, depending on your payment
- Exclusions: Orders that have already been shipped or are in transit cannot be
2. Order Cancellation by Xg Coating
- XG Coating reserves the right to cancel orders due to:
- Product unavailability
- Payment issues
- Errors in product pricing or descriptions
- Customers will be notified promptly, and a full refund will be issued for any payments
3. Non-Refundable Items
- Custom-made or personalized items
- Promotional or discounted packages
4. Contact Us
For assistance with cancellations, contact our customer support team:
Hotline: 018-388 1564
Email: info@xgcoating.com
